Personalized Order Policy

Personalized and custom pieces are created specifically for each customer. Please review this policy before placing a custom or personalized order.

Order details

Customers are responsible for providing accurate names, dates, spelling, quantities, colors, sizes, wording, event dates, and other personalization details. Please review all submitted information carefully.

Proofs and revisions

When a design proof is provided, one reasonable round of revisions is included before final approval. Additional or substantial revision requests may affect pricing or completion timing and will be discussed before additional work continues. Approval of a proof confirms that the displayed spelling, wording, colors, layout, and other visible details are approved for production.

Changes and cancellations

Change or cancellation requests should be submitted as soon as possible. A full cancellation may only be available before design or production work has begun. Once a proof has been approved, materials have been customized, or production has started, cancellation or refund may no longer be available.

Personalized items

Because personalized and custom products are made specifically for the customer, they are considered final sale once approved and produced. Returns or exchanges are not accepted for customer-submitted errors, changes in preference, or details that were shown on an approved proof.

Haus of Opulence errors or damaged orders

If an order arrives damaged or contains an error caused by Haus of Opulence, please contact us within 3 calendar days of delivery and provide the order number along with clear photos of the item and packaging. After review, an appropriate resolution may include correction, replacement, or refund depending on the circumstances.

Rush requests and event dates

Rush service is subject to availability and is not guaranteed. Any rush charge or adjusted completion expectation will be communicated and approved before the rush request is accepted. Customers should provide their event or need-by date when ordering; providing a date does not by itself guarantee delivery by that date.

Color and handmade variations

Screen settings, material batches, printing, and handmade or 3D-printed production can result in minor variations in color, texture, or finish. Small variations that do not materially change the approved design are not considered defects.

Questions about a personalized order may be submitted through the Contact or Custom Orders page before purchase.